Welcome to Clothing Store’s FAQ section, designed for our global community of modern explorers. Below you’ll find answers to common questions about our premium collections, delivery services, and customer care.
Product Questions
What types of clothing do you specialize in?
We curate premium collections for the urban explorer, focusing on versatile pieces that transition seamlessly from city streets to weekend escapes. Our offerings include denim, activewear, jackets, shirts, dresses, and carefully selected accessories.
How would you describe your brand aesthetic?
Our style embodies minimalist refinement with practical functionality—think premium fabrics, clean silhouettes, and thoughtful details that elevate everyday wear for the modern lifestyle.
Do you offer seasonal collections?
Yes, we introduce seasonal wardrobes while maintaining timeless essentials year-round. Check our Promotions section for seasonal updates.
Shipping & Delivery
What are my delivery options?
We offer two premium shipping services:
- Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate worldwide
- Free Shipping (15-25 business days via EMS) – automatically applied to orders over $50 USD
Which countries do you ship to?
We ship globally from our Melbourne headquarters, excluding some Asian countries and remote regions. During checkout, our system will confirm if we can deliver to your location.
How will I track my order?
All shipments include tracking numbers. You’ll receive email updates at each stage, from dispatch to delivery. For urgent inquiries, contact [email protected].
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, in original packaging. Initiate returns by emailing our customer service team.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using tracked services for returns.
How long do refunds take?
Processed refunds typically reflect in your account within 5-10 business days after we receive and inspect the returned items.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Do you charge customs fees?
International customers may be subject to local customs duties, which are the responsibility of the recipient. These vary by country and aren’t included in our pricing.
Customer Service
How can I contact your team?
Our Melbourne-based customer service team responds within 24 hours to emails sent to [email protected]. For faster resolution, include your order number in all correspondence.
What are your business hours?
We operate Monday-Friday, 9am-5pm AEST (Melbourne time), excluding public holidays. Emails received outside these hours will be addressed the next business day.
Where is your company located?
Our headquarters are at 93 Stoneybrook Road, Melbourne, US 32901, from where we dispatch all global orders.
At Clothing Store, we’re committed to delivering premium fashion with the same care we devote to curating our collections. For questions not covered here, our customer service team is always ready to assist your sartorial journey.