At Clothing Store, we stand behind the quality of our premium apparel, activewear, and accessories. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on Bibs & Overalls, Headwear, Gloves & Scarves, and any items marked as final sale in our Promotions section unless they arrive damaged or defective.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Clothing Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason: [Please specify] – Preferred resolution: [Refund to original payment method/Exchange for (specify product details)/Store credit] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 24 hours, our Melbourne-based team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Please include this RMA number with your return package.

Step 3: Prepare Your Package

Items must be returned in their original condition with all tags attached and in the original packaging. Please include:

  • The completed return form (included in your original shipment)
  • Original proof of purchase
  • All original packaging and accessories

Step 4: Ship Your Return

Ship your return to:

Clothing Store Returns
93 Stoneybrook Road
Melbourne, US 32901

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds exclude any customs duties or taxes paid on the original shipment

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original item was defective or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange for a free return shipping label and expedite your replacement

Premium Quality Assurance: Every piece in our collection undergoes rigorous quality checks before shipping. In the rare event an item doesn’t meet our standards, we’ll make it right—just like we ensure every stitch in our denim, overshirts, and activewear meets our exacting craftsmanship.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your satisfaction with our premium apparel, just as we’re committed to the quality of every garment we curate.