At Clothing Store, we’re committed to delivering premium apparel, activewear, and accessories with exceptional service. Below you’ll find all the details about our shipping and returns processes designed for your convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx
Delivery time: 10-15 business days after shipping

Free Shipping: Available on orders over $50 via EMS
Delivery time: 15-25 business days after shipping

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We stand behind the quality of our premium clothing and accessories. If you’re not completely satisfied, you may return or exchange items within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Bibs & Overalls
  • Headwear
  • Gloves & Scarves
  • Items marked as “final sale” in our Promotions section

Exceptions: We will accept returns if these items arrive damaged or defective.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include item details (name, size, color), reason for return, and preferred resolution (refund, exchange, or store credit)

Step 2: Receive Return Authorization

Our Melbourne-based team will email you a Return Merchandise Authorization (RMA) number and instructions within 24 hours.

Step 3: Prepare Your Package

Items must be in original condition with all tags attached and in original packaging. Include:

  • Completed return form (from your original shipment)
  • Original proof of purchase
  • All original packaging and accessories

Step 4: Ship Your Return

Send your return to:

Clothing Store Returns
93 Stoneybrook Road
Melbourne, US 32901

Important: Use a trackable shipping service as you’re responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your return:

  • Timeline: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable, and international refunds exclude any customs duties or taxes

Exchange Processing

For exchanges:

  • We’ll ship your replacement after processing your return
  • Price differences will be adjusted (you’ll be charged or refunded accordingly)
  • Standard shipping rates apply unless the original item was defective/incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the item and packaging
  3. We’ll arrange free return shipping and expedite your replacement

Premium Quality Assurance

Every piece in our collection undergoes rigorous quality checks before shipping. From our premium denim to activewear and overshirts, we ensure every garment meets our exacting craftsmanship standards. In the rare event an item doesn’t meet expectations, we’ll make it right.

For any questions about our shipping or returns policy, please contact our customer service team. We’re committed to your satisfaction with our premium apparel, just as we’re committed to the quality of every garment we curate.